Once upon a time, there was a master plumber named Joe. His skill was unmatched, his reputation well-deserved. He was known far and wide, not just as a plumber, but a maestro of pipes and leaks. The secret to his success was a quiver full of arrows, each a different kind of competence. There were …
Why do you solve your customers’ problems? Is it because of the sum they pay you after you render the service? Or is it because you’re genuinely compassionate in providing the best possible solution for their predicament? If the latter, congrats, you’re already halfway to becoming a loved business in your category. Customer care is …
Displaying customer care should be a non-negotiable quality among all businesses. Customer care must penetrate every touchpoint between a company and its customers. Customer care must pervade everything from customer services to customer relations. Having this element present throughout your day-to-day operations is the key to an excellent customer service experience. But what exactly is …
