Communication & Processes

what is working well

What’s Working Well?

Have you ever spoken this question out loud? Or even internally asked it of yourself? If not, consider it a missed opportunity. I guarantee you: this question will transform your business. Here’s why: You get more of what you reinforce In any complex, adaptive system — to include organizations like your business — you always get …

Read more

Surviving vs. Thriving_ Buyers and Their Hierarchy of Needs

Surviving vs. Thriving: Buyers and Their Hierarchy of Needs

Yeah but… MY customers are different. This is the most common phrase in a business owners toolbox when looking to explain why the sale wasn’t made. Having had the opportunity to sell across the world, I can say definitively that while cultures and economies differ, human psychology does not. When we take a closer look …

Read more

The Only 3 Things Any Buyer Actually Cares About

The Only 3 Things Any Buyer Actually Cares About

Do buyers have buying motivation when looking for a new HVAC system? The answer is yes. More than anything else, buying motives are based on a person’s perceived desires and emotional motives. When making any purchase, people are driven by what they believe they want (often superficially) and how that purchase makes them feel (often …

Read more

Understanding The Collective Unconscious

Understanding The Collective Unconscious

Did you know that a clear grasp of the Collective Unconscious theory may be your ticket to sales success? Let me explain. For many years, people have come to terms that business is entirely logical, commercial, and empirical. After all, it’s easy for humans to embrace tangible concepts rather than abstract ideas. However, this propensity …

Read more

The 4 Major Jungian Archetypes

The 4 Major Jungian Archetypes

In today’s business world, understanding the psychology of branding is more important than ever. You want to know how to create a brand that resonates with your target audience deeply and subconsciously. Thankfully, you can do that with Jungian archetypes. All archetypes are universal symbols that reside within the collective unconscious of humanity. Carl Jung …

Read more

The 4 Humors of Buyers (And How To Sell To Each)

The 4 Humors of Buyers (And How To Sell To Each)

If we unmask, rip apart, and dissect how the sales process works, it’s actually pretty simple:  You make the sale when your beliefs align with your buyers’ beliefs. It sounds easy, but in reality, there are so many psychological layers involved that complicate things.  Here’s how. As a seller, you’ll encounter various types of buyers …

Read more

Value Proposition Stand Out From The Competition

Value Proposition: Stand Out From The Competition

“The grass is always greener over the septic tank.” – Erma Bombeck It’s easy for entrepreneurs to covet their competitors’ blessings and decide that mimicking their products and services will grant them a similar fortune. This is like stepping into the ring with Mike Tyson and trying to bite his ear off. You’re going to …

Read more

5-Star Buying Experience of an Effective Selling System

5-Star Buying Experience of an Effective Selling System

When it comes to your Selling System, it needs to be effective. Just as important is the buying experience. After all, that’s what appeals to your potential customers’ senses. If you’re a residential home services company, your potential customers want to know that they’re buying from a company with a good reputation at a fair …

Read more

8 Ways to Engage With Customers Legitimately [+ Sample Letter]

8 Ways to Engage With Customers Legitimately [+ Sample Letter]

Most everyone who’s had a childhood should know how to engage with customers. Our childhood is a fierce battlefield that preconditioned us to implement customer engagement flawlessly. In so many ways, engaging a customer for the first time is reminiscent of approaching your middle school crush who didn’t know you existed:  You want to facilitate …

Read more

How to Create In-Depth Buyer Persona (Customer Persona)

How to Create In-Depth Buyer Persona (Customer Persona)

Working mom Wanda, Bachelor Bryce, Student Suzie, Technology Tom.  What do these all have in common? They are buyer personas.  Defining buyer personas is one of the most important steps in developing a buyer-centric content strategy. By taking the time to develop detailed buyer personas, you can ensure that all of your content is relevant …

Read more